KSA’s information technology consultants understand the technology solutions available today. We work with our clients to identify their current and future information technology needs and facilitate the planning, selection, and implementation processes to achieve lasting results.

 


Strategic & Tactical Planning
KSA’s participatory methodology examines all aspects of our clients’ technology deployment and compares it with industry best practices. The result is a comprehensive “roadmap” aligned with corporate strategies. It includes resource requirements, budgets, and implementation plans, incorporating discrete initiatives that are comprehensive, justifiable, and actionable.

  • Inventory and assessment
  • Operational review
  • Competitive positioning
  • Unmet needs and prioritization
  • Strategy development and initiatives
  • Budgets and staffing requirements
  • Governance
  • Organization, people, and process
  • Implementation work plan

 

System Selection & Contract Negotiation
KSA applies years of experience working with multidisciplinary client teams to select the most appropriate systems and technology. We work with our clients to structure sound business arrangements, negotiate favorable contracts, and mitigate client risks.

  • Needs assessment
  • Functional requirements identification
  • RFI/RFP development
  • Due diligence process
  • Cost and benefit analysis
  • Pre-implementation planning
  • Contract negotiation/contract review

 

Readiness Assessment
KSA evaluates the current information technology environment, organizational readiness for advanced functionality and emerging technologies, integration requirements, resource availability, workflow, the vendor marketplace, and best practices to devise an optimal strategy for deploying next-generation systems and processes.

 


Business Intelligence
KSA understands the unique organizational challenges of transforming disparate corporate data assets into a managed business intelligence resource. Clients pursuing performance management, data warehousing, and decision support strategies work closely with KSA to assess, design, select, and implement appropriate technologies, methodologies, and processes.

  • Education and training
  • Strategy development and initiatives
  • Technical architecture design
  • Information technology selection
    • Decision support systems
    • Data integration platforms
    • Business intelligence toolsets
    • Dashboard, scorecard, and performance management
    • Vendor business offer negotiations
  • Functional design
    • Performance measures
    • Information quality program
    • Data marts
  • Implementation project management

 

Outsourcing Evaluation
KSA helps evaluate the feasibility of outsourcing, crafting an outsourcing strategy, identifying alternative solutions, assessing the impact on operations, performing due diligence, negotiating contracts, devising exit strategies, and providing transition oversight.

 

 


Infrastructure Design, Selection & Implementation
KSA assists with the strategic planning, design, and implementation of secure and robust wired and wireless networks, data centers, telecommunications, tracking technology, and host environments to support organizational goals, security, data convergence, and major application efforts. KSA also assists clients with business/risk impact analysis, disaster recovery strategy, planning, and service selection based on industry best practices.

  • Design, planning, and administration
  • Technology selection and acquisition
  • Contract negotiation
  • Infrastructure implementation oversight and project management
  • Help desk development and support
  • Service level agreements
  • Infrastructure, security, and architecture review

 

 

Interim Leadership & Project Management
KSA supports clients in need of interim senior leadership and project management. Our professionals, who have previously served as directors, CIOs, and senior project managers for leading health care organizations, provide project management office support for significant technology implementations and transition planning.

  • Project organization and management
  • Program Management Office
  • Workflow analysis, best practices, and process redesign
  • Conversion planning
  • Integration planning
  • Project schedules and budget

 

Technology Planning for New Facilities
KSA supports clients as they consider the technology-enabled vision and workflow for new and renovated facilities. We identify the associated technology requirements, impact on design, and budgetary support required. We incorporate the latest proven technology innovations into each design to ensure technology and building synergy, and to maximize future flexibility.

  • Visioning
  • Unmet needs and prioritization
  • Initiatives development
  • Budgets and staffing requirements
  • Space program assumptions

 

Operational Process & Workflow Redesign
KSA analyzes the patient experience, access, care, and support processes. We work with clients to develop new best-practice operating models and recommendations for redesign, including identification of required information technology capabilities to improve the patient experience, clinician and staff satisfaction, and process efficiency and effectiveness.



Process Improvement
KSA helps clients improve the efficiency and effectiveness of their information technology operations. We conduct objective assessments of our clients’ core information technology processes, including project management, help desk and desktop support, change management, and incident management. Our recommendations help clients focus efforts and improve service levels for their information technology departments using industry best practices (e.g., ITIL).

  • Inventory and assessment
  • Comparative benchmarking
  • Process improvement recommendations
  • Policy and procedures development
  • Information technology process redesign implementation

 

Connecting Communities Planning
KSA assists emerging and established RHIOs and health systems desiring to connect with their affiliated physicians, with planning and governance issues, business plan and funding model development, project feasibility and design, data exchange standardization, privacy/security issues, regulatory and legal implications (e.g., Stark/AKS) requirements, information exchange, and electronic medical record (EMR) and practice management technology selection.

 

 

Consumer Health Automation Planning
KSA assists clients with technology outreach and establishing new ways of transacting with patients and consumers by planning for patient portals, walk-up kiosks, and related technologies.